I know...those two words seem to strike fear into the heart of every Imagine owner. But, I have to tell you, having NEVER had any problems updating my Imagine, I have now joined the ranks of those of you who have had issues, but I must admit, I came through it fine.
I started updating my Imagine on Sunday. It kept getting stuck at the "content" update. Part of this is my fault. I had not updated in a while, so the content file was HUGE. I won't make that mistake again.
I finally gave up and turned everything off. I called PC this morning and spoke with a very nice and very helpful CS Rep named Brita. She talked me through a couple of other options and then I had to end the call and let the machine continue on because I had to run my son to basketball practice. Brita gave me her e-mail address and told me to let her know what happened.
I got back from practice and the update was once again stuck. I e-mailed Brita and gave her all of the details. However, patience is not my strong suit, so I ended up calling back to PC and this time spoke to Tori. She tried a few things (some of which we had already covered, but hey, gotta try, right?). We got to a point where it seemed like the update was working, only the upload to my machine was not progressing. BLERG.....She told me to NOT turn off the machine, but honestly, when everything else we tried failed, I figured WHY NOT....
So, while I was on hold with Tori, I admit...I threw caution to the wind and turned the machine off, while still plugged in to Cricut Sync. Amazingly enough, that actually worked and the update was uploaded to my machine and now all of my "numbers" are updated.
I'm excited to get to the craft room soon and show you some projects! I actually worked on our Christmas album while I was on hold and/or waiting for the machine to respond. Thank goodness for speaker phone! That left my hands free to scrapbook, which I honestly had not done in a LONG time.
So, my advice to you is be patient. Sometimes updating the Imagine is slow due to your internet connection. Sometimes it's tedious. But, if it is not working, call PC. I have NEVER called there and encountered someone that was not helpful. NEVER. And I'm serious about that stuff. Customer service is a huge pet peeve of mine, and if I get bad CS, I complain. And I'm talking letter to the CEO and cc's to the Board of Directors serious.
Look for some projects soon...I got a few things done over the weekend and then the scrapbook pages today. Hopefully now that everything is updated I'll be on a roll!